Your questions, answered

Upper Highway Hub brings local businesses, events and community stories together in one place. It grew from a local women’s WhatsApp group where people shared recommendations and supported one another.

Everyone is welcome to explore the directory, discover events and read about life in the Upper Highway.

No. You can browse businesses, view events and read community stories without registering. Create an account when you want to add or manage your own listing.

1. Visit Create an account .
2. Enter your name, a username and your email address.
3. Choose a password and enter it again to confirm it.
4. Select Create Account and follow any instructions shown on screen or sent by email.

Keep your username and password somewhere safe so you can return to manage your listings.

Go to the login page and enter your username or email address and password. You can also reach it through Get Started in the website menu.

Select Forgot password? on the login page and follow the instructions to reset it. Check your spam or junk folder if the email does not arrive.

Keep your password private. We will never need you to send it to us.

Yes. You can use the same account to submit business listings and events. Log in to that account whenever you want to manage them.

Create an account or log in, then open the business listing form . Choose from the available listing packages and complete the information requested.

Add a clear description, the most suitable category, contact details and photographs. Follow the on-screen steps to submit your listing.

Have your business name, a short description, contact details, location information and a few good photographs ready. Include your website, social links and opening hours where the form offers those fields.

Use contact information you are comfortable making public.

Choose the category that best describes your main service or products. Think about where a customer would look for a business like yours. Use a more specific subcategory when a suitable one is available.

Explain what you offer, who you help and where you work. Include useful details such as appointments, delivery or anything customers should know before visiting.

Write in your own words and keep the information clear and current.

All business and event submissions are reviewed before publication. For paid listings, payment must also be completed. A successful payment does not publish your listing automatically.

Check your confirmation message, account and emails for its status. If you cannot see your listing, contact us before submitting it again.

Event listings are currently free during our launch period. You can submit an event without a paid business subscription. Our planned standard price is R99 per event listing; we will announce when this takes effect before charging for new submissions.

Directory Spotlight and Homepage Spotlight include event listings for events organised by the subscribing business, at no additional listing charge and subject to approval. Contact info@upperhighwayhub.co.za if you need help accessing this benefit. An event listing does not include a guaranteed homepage promotional placement.

Log in and open the event listing form . Add the event name, description, category, venue, dates, times and organiser’s contact information.

Include the cost and booking instructions where relevant, along with a clear photograph or event poster.

Add each date on which the event takes place. If each date has different times, select Different Event Times and enter the start and end times for each date.

For example, a Saturday evening performance and a Sunday afternoon performance should have their own times. Check that the listing does not accidentally describe one continuous event running overnight.

Choose the event date and enter its start and end times. Use All day only when the event really is an all-day event.

Check the published date and time after submitting. If an end time is shown, make sure it is accurate.

Your listing can explain how to book or buy tickets. Include the organiser’s booking link or contact details in the appropriate fields.

Visitors should follow the booking instructions for that event. A listing does not automatically provide ticket sales through Upper Highway Hub.

Update your listing as soon as possible. Make changes to the date, venue or times clear. If the event is cancelled, state that prominently so visitors do not make plans using the old information.

Choose clear photographs that show your business, work, products or venue. For events, use a readable poster or a relevant photograph. Only upload images you own or have permission to use.

Follow the file size, format and number limits shown on the upload form. These may depend on your listing package.

Log in, open your account and select My Businesses & Events. Choose Businesses or Events, find your listing and select its edit option.

Save or submit your changes when you finish. If you cannot find a listing that belongs to you, email info@upperhighwayhub.co.za with its name.

First check that your changes were saved successfully. Then refresh the page or check it in a private browsing window.

The website may temporarily show a saved copy of the old page. If the old information remains, let us know which listing is affected so we can investigate.

If it is your listing, log in and correct it. If it belongs to someone else, contact the business or event organiser using the details provided. You can also let the Upper Highway Hub team know which listing and information need attention.

Creating an account is free. Any charge relates to the listing package you select, rather than registration itself.

Compare all three monthly business packages on our Get Started page:

• Business Listing — R99 per month: your directory listing with photographs, a description and contact details.
• Directory Spotlight — R199 per month: everything in Business Listing, inclusion in the rotating Directory page showcase, and event listings for events organised by your business at no additional listing charge, subject to approval.
• Homepage Spotlight — R299 per month: everything in Directory Spotlight, inclusion in the rotating homepage showcase, and a monthly report of recorded visits to your business listing.

All three packages let you manage your listing through your account. Confirm your chosen package and price during checkout.

Yes. Our R99, R199 and R299 monthly business packages renew automatically each month until cancelled. Review the package and payment details at checkout before paying.

You can cancel to stop future renewals. See the cancellation answer below for how to contact us.

Check the confirmation shown after payment and any invoice or receipt sent by email. You can also check the invoice status in your account where available.

If payment appears to have gone through but the invoice is still unpaid, keep your payment reference and ask for help before paying again.

To request an upgrade, downgrade or cancellation, email info@upperhighwayhub.co.za from your registered email address. Include your business name and the change you want. We will confirm the arrangements, any payment required and the effective date.

Cancel anytime to stop future renewals. Your current benefits continue until the end of the paid period unless you request earlier removal. Send your request before the next renewal and keep our confirmation.

Deleting a listing does not cancel its payment subscription. Package changes must also be coordinated with the existing recurring payment; please contact us before starting another subscription.

Directory Spotlight businesses appear in the Directory page showcase. Homepage Spotlight businesses appear in both the Directory and homepage showcases throughout their active subscription.

Showcase space is shared with other advertisers. Visitors can browse the carousel; inclusion does not mean every visitor will see every business. We do not guarantee a particular number of views, enquiries or sales.

Homepage Spotlight includes a monthly report showing recorded visits to your business listing. Visitors’ privacy choices mean analytics may not include every visit. Visits are not the same as enquiries, bookings or sales.

Use a clear landscape photograph or a simple landscape promotional graphic with minimal text. Detailed portrait posters can be hard to read on a phone. Only supply images you own or have permission to use.

Our public business packages start at R99 per month. Any complimentary listing is arranged privately by invitation; it is not a public package option.

Yes. Email info@upperhighwayhub.co.za with your business name, invoice or payment reference and the reason for your request. Please do not send card details.

Read our Refunds & Cancellations policy for the circumstances covered and how requests are handled.